Need help with ForkSnap? Start with the answers below, or email dryheeme@gmail.com and we'll get back to you as soon as we can.
Common questions
My AI food scan isn't working, or gives a strange result
Make sure the food is well lit and centered in the frame, then try again. You can add a short note before scanning, like "no dressing," to help it get the result right. If it still can't identify anything, use Search database to log the food by name, or Describe what you ate instead. If you see a daily scan limit message, it resets the next day.
The barcode scanner won't recognize a product
Not every packaged food is in the database yet. Try Search database, or log it with Snap a photo instead.
How do I mark a gym day?
Open the Calendar, tap a day, then tap the gym day button. A dumbbell appears under that date and counts toward your monthly insights. Tap it again to remove it.
I'm having trouble logging in
Use Forgot password? on the login screen to reset your password by email. If you signed up with Apple or Google, use that same button to sign back in instead of a password.
How do I cancel or change my subscription?
Open ForkSnap → Profile → Manage Subscription, which takes you to your Apple subscription settings. You can also go to your iPhone's Settings → your name → Subscriptions. Subscriptions are billed and managed by Apple; ForkSnap never sees your payment details. Deleting the app does not cancel your subscription.
I started a free trial by mistake, or want a refund
To stop future charges, cancel in Settings → your name → Subscriptions → ForkSnap. Refunds for App Store purchases are handled by Apple, not ForkSnap. You can request one at reportaproblem.apple.com.
How do I delete my account or my data?
See Delete your account for step-by-step instructions, including how to remove individual entries without deleting your whole account.
Is my health data private?
Yes. We never sell your data or use it for advertising. See the Privacy Policy for exactly what ForkSnap collects, why, and who it's shared with.
Technical issues
If ForkSnap is crashing, stuck loading, or behaving unexpectedly, close and reopen the app first. If that doesn't help, email dryheeme@gmail.com with:
- What you were doing when the issue happened
- Your iPhone model and iOS version (Settings → General → About)
- A screenshot, if you have one
Contact us
For anything not covered here, including account help, subscription questions, feedback, or bug reports, email dryheeme@gmail.com. We read every message.